f999 Privacy Policy — Your Data, Protected

1 What Personal Data f999 Collects

f999 collects personal data from players in Bangladesh at different points during the registration and gameplay process. The data collected falls into three broad categories: information you provide directly, information collected automatically when you use the platform, and information received from third-party payment providers.

The following table summarises the main categories of personal data that f999 collects and the reason each category is collected:

2 How f999 Uses Your Personal Data

f999 uses the personal data it collects for specific, legitimate purposes. Your data is never used in ways that are incompatible with the purposes for which it was originally collected. The main ways f999 uses your personal data are:

• To create and manage your f999 account, including verifying your identity and age during registration.
• To process deposits and withdrawals through your registered bKash, Nagad, or Rocket mobile wallet.
• To detect and prevent fraud, money laundering, and other financial crimes as required by applicable regulations.
• To monitor gameplay for signs of problem gambling and to apply responsible gaming tools where appropriate.
• To provide customer support and respond to your queries, complaints, and account requests.
• To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• To send you promotional offers and bonus notifications — but only if you have opted in to receive marketing communications from f999.
• To improve the f999 platform by analysing aggregated, anonymised usage data to understand how players interact with games and features.
• To comply with legal and regulatory obligations applicable to online gaming platforms operating in Bangladesh.

3 When f999 Shares Your Data

f999 does not sell your personal data to third parties. However, there are limited circumstances in which f999 shares your data with trusted third parties in order to operate the platform effectively and comply with legal obligations. These circumstances are:

• Payment processors: f999 shares the minimum necessary financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and security standards.
• Game providers: f999's game providers may receive anonymised technical data necessary to deliver games to your device. They do not receive your personal identity or financial data.
• Identity verification services: f999 may use third-party KYC services to verify your identity documents. These services are bound by strict confidentiality agreements.
• Regulatory and law enforcement authorities: f999 is required by law to share certain data with regulatory bodies and law enforcement agencies upon receipt of a valid legal request. f999 will notify you of such requests where legally permitted to do so.
• Fraud prevention agencies: f999 shares data with fraud prevention agencies to protect the platform and its players from financial crime.

4 Cookies and Tracking Technologies

f999 uses cookies and similar tracking technologies on the platform to ensure it works correctly, to keep you logged in during your session, and to understand how players use the platform so that f999 can improve it. Cookies are small text files stored on your device when you visit the f999 website or use the f999 app.

f999 uses the following types of cookies:

• Essential cookies: These are required for the f999 platform to function. They manage your login session, remember your language preference, and ensure the platform loads correctly. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: These help f999 understand how players navigate the platform — which games are most popular, where players spend the most time, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies: These remember your settings and preferences so you do not have to re-enter them every time you visit f999.
• Security cookies: These help f999 detect and prevent fraudulent activity and protect your account from unauthorised access.

5 How f999 Keeps Your Data Secure

f999 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL encryption on all data transmitted between your device and the f999 platform.
• Encrypted storage of sensitive personal data including passwords and financial information.
• Strict internal access controls ensuring that only authorised f999 personnel can access player data, and only when necessary for their role.
• Regular security audits and penetration testing of the f999 platform infrastructure.
• Two-factor authentication available for all f999 player accounts.
• Automated monitoring systems that detect and alert on suspicious access patterns in real time.
• Staff training on data protection and security best practices.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, f999 will notify you as quickly as possible and take immediate steps to contain the breach and minimise its impact.

6 How Long f999 Keeps Your Data

f999 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The retention periods for different categories of data are as follows:

• Account data: Retained for the duration of your f999 account and for a period of five years after account closure, as required for regulatory compliance.
• Financial transaction data: Retained for a minimum of five years from the date of the transaction, as required by anti-money laundering regulations.
• Identity verification documents: Retained for five years after account closure or the completion of the verification process, whichever is later.
• Gameplay and betting history: Retained for three years from the date of the activity, used for responsible gaming monitoring and dispute resolution.
• Marketing preferences and communication history: Retained until you withdraw your consent or close your account, plus one year for audit purposes.
• Technical and security logs: Retained for 12 months from the date of the log entry, used for fraud detection and platform security.

7 Your Data Rights as an f999 Player

As an f999 player, you have a number of rights over your personal data. f999 is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of these rights, contact f999 support with your request and your registered mobile number for verification.

8 Privacy Questions and Contact

If you have any questions about this Privacy Policy, about how f999 handles your personal data, or if you wish to exercise any of your data rights, please contact the f999 privacy team. f999 aims to respond to all privacy-related enquiries within 5 business days.

• Email: [email protected] — mark your subject line "Privacy Request" for fastest routing.
• Live chat: Available 24/7 through your f999 account dashboard.
• Account settings: Many data preferences can be managed directly in your f999 account settings without needing to contact support.

f999 reserves the right to update this Privacy Policy at any time. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date. For significant changes, f999 will notify registered players directly via their registered contact details.